Business Hours

  • MON-FRI
  • SAT-SUN
  • 5:30 PM - 12:15 AM
  • 10:00 AM - 12:15 AM
12909 Foothill Blvd
Sylmar, CA 91342
 Los Angeles, CA
All games are private!

Last updated: March 20, 2019

Terms & Conditions

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://thebasementla.com website (the "Service") operated by DARK HOUSE ENTERTAINMENT INC., doing business as THE BASEMENT: A Live Escape Room Experience ("THE BASEMENT", "us", "we", or "our").

Your access to and use of the Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the Terms, then you do not have permission to access the Service.

Accounts

When you create an account with us, you represent and warrant that you are at least 18 years of age and that the information you provide to us is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

You are responsible for maintaining the confidentiality of your account and password, including, but not limited to, restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is with our Service or a third-party service. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or a name that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than you without appropriate authorization. You may not use as a username any name that is offensive, vulgar, or obscene.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of DARK HOUSE ENTERTAINMENT INC. and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of DARK HOUSE ENTERTAINMENT INC.

SMS & Mobile Messaging Terms

We may offer one or more SMS or mobile messaging programs (collectively, the "SMS Program") in connection with THE BASEMENT: A Live Escape Room Experience ("THE BASEMENT"). By opting in to receive text messages from THE BASEMENT, you agree to these SMS & Mobile Messaging Terms in addition to our Terms & Conditions and Privacy Policy.

Program Description & Types of Messages

The SMS Program may include, but is not limited to, messages from THE BASEMENT about:

Message Frequency & Texting Cadence

Message frequency from THE BASEMENT will vary based on your interactions with us, such as bookings, account activity, and your participation in promotions. You may receive multiple messages per month, including transactional messages (such as booking confirmations and reminders) as well as occasional marketing or promotional messages. Messages are recurring until you opt out.

Opt-Out Information

You may opt out of the SMS Program at any time by replying STOP to any text message you receive from THE BASEMENT. After you send the SMS message STOP, we will send you a confirmation SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us, except as required for fraud prevention, security, or other legally permitted purposes. If you want to join again, you can sign up as you did the first time, and we will start sending SMS messages to you again.

Customer Care & Contact Information

If you are experiencing issues with the SMS Program or have questions, you can reply with the word HELP, or contact THE BASEMENT directly at (866) 993-7227 or via email.

Carrier Disclaimers & Charges

Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.

SMS Privacy & Data Use

Your use of the SMS Program is also governed by our Privacy Policy. In particular:

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by DARK HOUSE ENTERTAINMENT INC.

DARK HOUSE ENTERTAINMENT INC. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. We do not warrant the offerings of any of these entities/individuals or their websites.

You acknowledge and agree that DARK HOUSE ENTERTAINMENT INC. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such third-party web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever and without limitation, including but not limited to a breach of the Terms.

If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Indemnification

You agree to defend, indemnify, and hold harmless DARK HOUSE ENTERTAINMENT INC. and its licensees and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including but not limited to attorney.

Choose Your Experience
Four hair raising escape experiences to choose from.
The Basement
up to 10 players
45 minutes
live performer
DARK, DIRTY, AND MACABRE
A non-linear escape game with a funnel-like solve process.
The Elevator Shaft
 GREAT FOR DATE NIGHT
up to 4 players
45 minutes
HIGH-TECH, INTENSE, AND WET
A linear escape game with mostly tactile puzzles.
The Study
 2023 Staff Pick
up to 10 players
45 minutes
live performer
REGAL, CREEPY, AND THEATRICAL
A linear escape game with tactile and logic puzzles.
The Courtyard
Highest Production Value
up to 10 players
45 minutes
live performer
BACKWOODS, RUSTIC, AND GRITTY
A non-linear escape game with heavy story elements.
Dead and Breakfast
ALL 4 ROOMS BACK-TO-BACK
up to 10 players
4+ hours
live performers
ALL FOUR EXPERIENCES... with pastries and fresh fruit!
Play all four hair-raising experiences back to back in a private VIP setting.