At THE BASEMENT: A Live Escape Room Experience, we are committed to making our website accessible and usable for all guests, including guests who are blind, low vision, deaf or hard of hearing, neurodivergent, or who use assistive technologies.
We believe everyone should be able to access information about our experiences, locations, pricing, policies, and booking options as clearly and easily as possible.
Our Accessibility Goal
Our goal is to maintain a website that follows widely recognized accessibility best practices, including the Web Content Accessibility Guidelines, commonly known as WCAG. We are actively working toward providing a digital experience that is accessible, user-friendly, and compatible with common assistive technologies such as screen readers, keyboard navigation, voice control software, and browser accessibility tools.
Ongoing Improvements
Accessibility is an ongoing effort, not a one-time project. As we update our website, add new content, improve our booking experience, and release new features, we will continue reviewing the site for accessibility issues and making improvements where needed.
Some of the areas we focus on include:
- Clear page structure and headings
- Descriptive links and buttons
- Keyboard-accessible navigation
- Screen-reader-friendly content
- Meaningful alternative text for images
- Strong color contrast
- Accessible forms and labels
- Captions or text alternatives when appropriate
- Reduced barriers for users relying on assistive technology
Third-Party Services
Some parts of our website may connect to or display content from third-party services, including booking tools, maps, embedded media, payment providers, or social media platforms. While we do not control the accessibility of third-party platforms, we aim to choose services that support accessibility and will provide assistance when guests experience difficulty using them.
Need Help Accessing Something?
If you have trouble using any part of our website, need help booking an experience, or would like information in another format, please contact us. Our team will do our best to assist you.
- Email: hello@basementescaperoom.com
- Phone: (866) 993-7227
- Website: https://basementescaperoom.com
When contacting us, please include:
- The page or feature you were trying to use
- A brief description of the issue
- The device, browser, or assistive technology you were using, if applicable
- The best way for us to contact you
We take accessibility feedback seriously and will review reported issues as part of our ongoing effort to improve the website.
Physical Accessibility
Our escape room experiences are highly immersive, interactive, and may include darkness, confined spaces, uneven surfaces, loud sounds, lighting effects, physical movement, live performers, and other intense sensory elements. Accessibility may vary by location and by specific experience.
If you or someone in your group has accessibility needs, mobility considerations, sensory sensitivities, vision impairment, hearing impairment, or other concerns, please contact us before booking. Our team can help explain what to expect and discuss available accommodations whenever possible.
Commitment
THE BASEMENT is committed to creating memorable, inclusive, and accessible guest experiences both online and in person. We will continue working to identify barriers, improve accessibility, and support guests who need assistance.