This Privacy Policy describes how DARK HOUSE ENTERTAINMENT INC., doing business as THE BASEMENT: A Live Escape Room Experience ("THE BASEMENT", "we", "us", or "our") collects, uses, and protects information when you use the http://thebasementla.com website and related services (collectively, the "Service"). This privacy notice applies solely to information collected by this website and through our associated booking and communication systems.
This notice will inform you of the following:
We are the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily provide to us via email, website forms, booking interactions, SMS opt-ins, or other direct contact initiated by you. Your IP address and certain technical information (such as browser type, device identifiers, and referring URLs) may also be collected for analytics, security, and cookie-based tracking.
We do not sell or rent your personally identifiable information. We may use your information to respond to your inquiries, fulfill bookings, process payments, provide customer support, and otherwise operate and improve the Service.
We will not share your information with any third party outside of our organization except as necessary to fulfill your request (for example, with booking platforms, payment processors, or service providers who assist us in operating the Service), or as otherwise required or permitted by law.
Unless you ask us not to, we may contact you in the future via email, SMS, or other communication channels to inform you about promotions, special offers, new products or services, events, or changes to this Privacy Policy.
We may offer one or more SMS or mobile messaging programs in connection with THE BASEMENT. Participation is optional and subject to your express opt-in consent.
Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.
We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You may opt out of any future communications from us at any time. You may contact us via the email or phone number on our website to:
We take precautions to protect your information. When you submit sensitive information via the website, your data is protected both online and offline.
Wherever sensitive information (for example, credit card data) is collected, that information is encrypted and transmitted securely. You can verify this by looking for a closed lock icon in your browser or "https" at the beginning of the page URL.
While we use encryption for online protection, we also protect information offline. Only employees who require access to perform specific duties (such as billing or customer service) are permitted access to personally identifiable information. The computers and servers on which we store data are maintained in a secure environment.
We may automatically collect and log your IP address, device identifiers, browser information, and usage behavior when you interact with our website or booking platform. This information is used for security, fraud prevention, and protection of our services, including but not limited to detecting and preventing:
We may also use cookies, session tokens, fingerprinting technologies, and other security tools to help verify identity, authenticate traffic, and safeguard the integrity of our booking system and online services. Because our business involves reservations and limited-capacity experiences, we may employ additional anti-fraud measures to prevent exploits such as mass reservations, cancellation abuse, coupon or promotion manipulation, or other forms of booking interference that may cause operational or financial harm.
We process this information under our legitimate interest in securing our services, preventing fraud, and ensuring the safe and reliable operation of our website and booking platform. This information is not used for marketing purposes and is retained only as long as necessary for security and operational integrity. Disabling cookies may limit the availability or functionality of these security protections and, in some cases, may restrict access to certain features or services.
If you feel that we are not abiding by this Privacy Policy, please contact us immediately at (866) 993-7227 or via email.
Cookies are small text files that are placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide information to the site owner. Continued use of our site may be considered acceptance of this policy.
We use cookies to track interactions with our website, enhance user experience, support personalization, and help maintain the security and reliability of our systems. Cookies may help us remember your preferences, understand how our website is used, and optimize performance.
You may choose to accept or decline cookies. Most browsers accept cookies by default, but you may adjust your browser settings to decline them if you prefer. Disabling cookies may impact website functionality or limit your ability to use certain features or services.
Cookies and similar technologies may be used to detect and prevent fraud, unauthorized access, spam bookings, and denial-of-service attacks. These security measures help protect our business, our guests, and the availability of our experiences. Disabling cookies may reduce the effectiveness of these protections.
Future changes to this Cookie Policy will be posted on this page. We encourage you to review this policy periodically to stay informed about how we use cookies and how we protect your information.
